GENERAL INFORMATION
Relic Legacy is an online store dedicated to offering you from classic and cultural handmade Chamyari Saplai, Shawls and Turbans to high-quality clothing, unique home decor items and premium electronics etc. We strive to provide our customers with the best shopping experience through our user-friendly website and exceptional customer service.
We are currently in the City of Flowers “Peshawar”, the heart of the Land of Hospitality “Khyber Pakhtunkhwa”. Although our store is primarily online, we ship our products nationwide and worldwide also.
We sell a wide range of products including Handmade Items, Sport Goods, Beauty & Health Care, Electronics, Computer & Hardware, Pet Supplies, Bags and Outdoor Camping Goods. Our collection is carefully curated to ensure quality and uniqueness.
You can contact our customer support team via email at info@reliclegacy.com, by phone at +92 313 6709998 (Call & WhatsApp), or through our live chat feature on the website. Our customer service hours are 10 AM to 8 PM (Monday to Saturday).
ORDERING
To place an order, browse our products and add the items you wish to purchase to your cart. When you are ready to checkout, click on the cart icon and follow the prompts to enter your shipping information and payment details. Confirm your order and you will receive an email confirmation shortly.
If you need to change or cancel your order, please contact us as soon as possible at info@reliclegacy.com, by phone at +92 313 6709998 (Call & WhatsApp). Once an order has been processed, we may not be able to make changes or cancel it, but we will do our best to assist you.
A: We accept all major debit cards, credit cards (including Visa, MasterCard). We also accept payments through Digital Wallets like EasyPaisa and JazzCash.
To use a discount code, enter the code in the designated field during checkout and click “Apply.” The discount will be deducted from your order total. Only one discount code can be used per order.
RETURNS & EXCHANGES
We offer a 15-days return policy on most items. Items must be returned in their original condition with all tags and packaging intact. Please visit our Returns Policy & Exchange Policy page for more details.
To return an item, please contact our customer support team at info@reliclegacy.com to initiate the return process. We will provide you with a return authorization number and instructions on how to send the item back to us.
Yes, you can exchange an item within 30 days of purchase. Please contact customer support to request an exchange. We will guide you through the process and ensure you get the right product.
Once we receive your returned item, we will process the return within 1-2 business days. You will receive a confirmation email once the return has been processed. Refunds may take an additional 5-7 days to appear on your original payment method.
ACCOUNT MANAGEMENT
To create an account, click on the “Login/Register” button on our website and fill out the required information. Once completed, you will receive a confirmation email. Follow the instructions to verify your account.
To reset your password, click on the “Forgot Password” link on the login page. Enter your email address and you will receive a link to reset your password.
To update your account information, log in to your account and navigate to the “Profile” section. Here, you can update your personal information, shipping address and payment details.
Yes, we take the security of your personal information very seriously. We use industry-standard encryption and security measures to protect your data. Please refer to our Privacy Policy for more information.
PRODUCTS
You can use the search bar at the top of our website to find specific products by entering keywords or product names. Additionally, you can browse through our product categories to explore our offerings.
Yes, all our products are 100% authentic and sourced directly from reputable manufacturers and suppliers. We guarantee the quality and authenticity of every item we sell.
If an item is out of stock, you can sign up for a notification on the product page to be alerted when it becomes available again. Alternatively, you can contact our customer support for assistance in finding a similar product.
Yes, we offer gift wrapping services for an additional fee. You can select the gift-wrapping option at checkout and include a personalized message.
SHIPPING
We offer standard shipping and express shipping. The available options and costs will be displayed at checkout based on your location.
Yes, we ship to many countries around the world. International shipping options and costs will be calculated at checkout. Please note that customs fees and import taxes may apply and are the responsibility of the recipient.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Shipping costs vary depending on the shipping method selected and the destination. You can view the shipping costs for your order at checkout before completing your purchase.
Delivery times vary depending on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days and express shipping takes 2-3 business days. International shipping times may vary.
TECHNICAL ISSUES
If you encounter a technical issue while using our website, please try refreshing the page or clearing your browser’s cache. If the issue persists, contact our customer support team for assistance.
If you are having trouble completing your purchase, please check that all required fields are filled out correctly and that your payment information is accurate. If the problem continues, contact our customer support for help.
To enable cookies, go to your browser’s settings or preferences, find the privacy or security section and ensure that cookies are allowed. Specific instructions may vary depending on your browser.
PROMOTIONS & DISCOUNTS
You can find out about our current promotions by visiting our Promotions page, signing up for our newsletter or following us on social media. We regularly update these channels with the latest deals and offers.
No, only one discount code can be applied per order. If you have multiple discount codes, you can choose the one that offers the best value for your purchase.
Yes, we offer a loyalty program for our valued customers. By joining, you can earn points on your purchases and redeem them for discounts on future orders. Visit our Loyalty Program page for more details and to sign up.
PRIVACY & SECURITY
We use advanced encryption technology and secure servers to protect your personal information. Our website is regularly updated and monitored to ensure the highest level of security.
We do not share your personal information with third parties, except as necessary to process your order or as required by law. For more information, please refer to our Privacy Policy.
Our Privacy Policy outlines how we collect, use and protect your personal information. You can read our full Privacy Policy on our website.
CUSTOMER SUPPORT
You can contact our customer support team via email at info@reliclegacy.com, by phone at +92 313 6709998 (Call and WhatsApp) or through our live chat feature on the website. Our customer service hours are 10 AM to 8 PM (Monday to Saturday).
Our customer support hours are 10 AM to 8 PM (Monday to Saturday). During these hours, our team is available to assist you with any questions or concerns.
Yes, we offer live chat support on our website. You can access the live chat feature by clicking the chat icon at the bottom of the page. Our live chat hours are 10 AM to 8 PM (Monday to Saturday).